Privacy statement Arsenaal 1824
This is the privacy statement of Arsenaal 1824 B.V. (KVK: 64785971). This privacy statement applies to all our guests, suppliers, website visitors and job applicants. In this privacy statement we give you an insight into how Arsenaal 1824 handles the processing of your personal data.
First and foremost, Arsenaal 1824 values your privacy and therefore treats your personal data confidentially and carefully. Personal data are processed in accordance with the General Data Protection Regulation.

The personal data we process
What is personal data?
Personal data are data that can identify a natural person. A person is identifiable if the identity of this person can reasonably be established directly or indirectly without disproportionate effort. Directly identifying data are, for example, your name, address and date of birth. Data that cannot be traced back to an individual directly, but can be traced back to an individual with the help of other data, also fall under the term personal data. This could include, for example, an IP address.
Depending on the situation, we process various personal data from you, including:
When you make a reservation
You can make a reservation at our grand café and restaurant online, by e-mail or by phone. When making a reservation, we process your name, e-mail address and telephone number. If you have special dietary requirements, allergies, or other comments, we also record those details. If you need to make a down payment, we process your payment and invoice details.
When you have signed up for our newsletter
You can subscribe to our newsletter on our website and when making a reservation. In that case, we register your first name, surname and e-mail address. There is a link at the bottom of each newsletter that allows you to unsubscribe from receiving the newsletter at any time.
When you visit our grand café or restaurant
If we agree with you that you do not pay our bill when you leave our grand café or restaurant, but at a later time, we record data so that we can identify you and send you an invoice. Incidentally, this method of payment is only possible if we have agreed this with you. The details we register in such a case are: your first name, surname, e-mail address, telephone number, address/postcode, and other payment and invoice details.
Arsenaal 1824 uses cameras in the interests of the safety of its staff and visitors, as well as to prevent theft of its property. These cameras are identifiable as such and are located in the corridors, at the front door and near the cash registers.
When you are our supplier or when you place an order in our webshop
We may also process personal data from our suppliers. The same applies if you place an order in our webshop. In both cases, we process the following data, among others: first name, last name, e-mail address, telephone number, address/postal code, place of residence/location and payment and billing information.
When you apply for a job with us
If you apply for a job at Arsenaal 1824, your first name, surname, address/postcode, place of residence/establishment, telephone number, e-mail address and curriculum vitae (CV), among others, are collected.
When you visit our website
Our website uses cookies, which store technical information. Cookies are small information files that a website leaves on your device, tracking your activities within our website. They include, for example:

• the IP address of the visitor;
• the date and time of the visit;
• the URL of the referring site (the site the visitor came from)
• pages viewed on our website
• browser information (type and version, operating system, etc.).

Technical information and cookies are used by us to facilitate your visit on the website and optimise its performance and user experience. Our website, uses functional and analytical cookies.
Functional cookies
Arsenaal 1824 places cookies that are necessary for the website to function properly and provide a requested service. These cookies are used to save certain user and preference settings, to store any login details and to optimise the ease of use of the website.
Analytic cookies
Arsenaal 1824 uses analytical cookies, such as those from Google Analytics, which collect information about the use of the website. Among other things, this records the number of website visitors, the pages visited and duration of their stay. The collected
data are used to improve services and optimise the content of the website in line with users' wishes and needs.
Social media
Arsenaal 1824 uses social media for marketing purposes. Our website includes buttons and/or links to promote or share web pages on social (media) networks or third-party websites, such as Facebook, Instagram and Untappd. Arsenaal 1824 does not monitor and is not responsible for the processing of your personal data by and through such third parties. Use of these social media is at your own risk. Before using third-party services, it is advisable to read the privacy statement of these third parties.

Purpose of processing personal data
Your personal data may be processed for the following purposes:

• In order to properly fulfil the agreement we have with you.
• For the management of our internal administration.
• For processing orders and purchases of our products and services.
• To contact you in connection with your reservation, order, or inquiries.
• For processing payments.
• For handling disputes.
• To inform you about our services, products, promotions, and other activities.
• Recruitment and selection.
• For improving our services.
• For conducting data analysis and customer satisfaction surveys.
• To comply with our legal (tax) administrative obligations.

Base of processing personal data
We only process personal data to the extent permitted. For example, we process your personal data only when:

• You have given your explicit consent for this (you may withdraw your consent at any time).
• This is necessary for the performance of the contract concluded with you.
• This is necessary to comply with a legal obligation.
• This is necessary for the purposes of our legitimate interests

Keeping period
Your personal data will not be kept longer than necessary for the purpose for which Arsenaal 1824 collects or processes the data, unless the longer retention of your data is necessary to fulfil a legal retention obligation of Arsenaal 1824.
The data we receive from you as part of an application process will be deleted no later than four weeks after the end of the application process, if you do not join us. If you give your consent, Arsenaal 1824 may store your personal data longer in its records for future vacancies.
If you have signed up for our newsletter, we keep the data we need to send it until you unsubscribe from our newsletter.
Camera images are kept for a maximum of four weeks.

Receivers of your data
Your personal data may be provided by us to the following categories of recipients:

• Those who are responsible for or necessarily involved in communicating with you.
• Others, if you have given your unambiguous consent for this.
• Other parties, where data processing is necessary for Arsenaal 1824 to comply with a legal obligation.
• Others, where the data are (exclusively) processed for statistical or historical purposes.

We may disclose your personal data to the following parties, among others:

• Google Inc., in connection with the use of Google Analytics, a web analytics service;
• The Rocket Science Group, LLC, in connection with our use of Mailchimp, an email marketing service for our newsletters;
• Zenchef, in connection with the use of a reservation module from Formitable and the technical support thereof.

A processing agreement is concluded with the third party that processes your personal data on behalf of and on the instructions of Arsenaal 1824, as a result of which that third party is also obliged to comply with the privacy legislation.
Third parties engaged by Arsenaal 1824, who offer services as processors, are themselves responsible for compliance with privacy legislation for the (further) processing of your personal data.
Transfers to other countries
Your personal data will not be transferred to countries outside the EU or EEA. An exception applies to the recipients Google Inc. and The Rocket Science Group LLC. mentioned above, now that these companies are located in the United States. Both companies have registered with the EU-US Privacy Shield Framework (www.privacyshield.gov/EU-US-Framework), ensuring your privacy.

Your rights
Resistance
You may object to the use of your personal data for direct marketing purposes, without having to provide a reason, free of charge, by sending an e-mail to info@arsenaal1824.nl. Arsenaal 1824 will terminate the use upon the first request.
In all other cases, due to special personal circumstances, you may object to the processing by sending an e-mail to info@arsenaal1824.nl. Within four weeks of receiving the objection, Arsenaal 1824 will assess whether the objection is justified. If so, Arsenaal 1824 will terminate the processing.
Correction, inspection, deletion, restriction and data portability
Furthermore, you have the right to correct your personal data:

• to rectify
• to access;
• to erase, and;
• to transfer.

You can also limit the processing of your personal data and have the right not to be subjected to automated decision-making.
If you wish to exercise the aforementioned rights, please send an e-mail to info@arsenaal1824.nl. Arsenaal 1824 will inform you within four weeks by e-mail to what extent it can comply with the request in question. Correction will take place if the personal data are factually incorrect, incomplete or irrelevant for the purpose for which they are processed or have otherwise been processed in violation of privacy regulations. Your rights may also be limited where necessary to ensure your protection, the rights or freedoms of others or the collection of civil claims.
Complaints
Finally, we inform you that you have the right to lodge a complaint about our processing of your personal data with the Personal Data Authority, if your complaint has not been or is not dealt with by us to your satisfaction.

Protection of personal data
Arsenaal 1824 has taken appropriate technical and organisational measures according to the state of the art to prevent the loss of data or unlawful processing of your personal data.

Modification of privacy statement
Changes may be made to this privacy statement. This privacy statement is published on our website. This privacy statement was last updated in February 2025.

Contact details
Arsenaal 1824
Arsenaalpoort 1
6511PN Nijmegen
info@arsenaal1824.nl